In-store Music Media Player
In-store Music Media Player
Embedded Files
Troubleshooting: Offline
Troubleshooting: Offline
For a smooth operation, the media player needs to be online on a regular basis. If the device is offline, please follow these step-by-step instructions until it comes back online.
For a smooth operation, the media player needs to be online on a regular basis. If the device is offline, please follow these step-by-step instructions until it comes back online.
Network socket (LAN), media player
1. Make sure the media player is connected to the network cable
1. Make sure the media player is connected to the network cable
The network cable has to be plugged into the network socket of the player (blinking lights)
No indication lights mean "dead cable" > not connected to a network
2. Make sure the network cable is correctly connected to the network switch device
2. Make sure the network cable is correctly connected to the network switch device
Consult your IT team to choose the right port number
Check if the connection is working (blinking lights)
4. Online / offline status
4. Online / offline status
If you are still unsure whether the media player is online or offline,
then please get in touch with:Ben Hur technical support
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